Information for Customers

In case you have justified complaints, please call us or send a fax or an e-mail.

If our lines are busy, your call will be re-directed to our answering machine. Principally all requests or complaints are processed by us. Please understand that we cannot always reply within a very short period of time.

Please be aware that our office staff is involved in preparing and organizing the snow removal and de-icing services. Questions about service times during snowfall may adversely affect the organizational measures to be taken.

We would like to point out that complaints are only accepted if made by direct customers or public order offices.

Thank you for your understanding.